Privacy Policy

OUR PLEDGE

We are committed to maintaining and protecting your private personal data. This Privacy Policy ("Policy") is to inform you, the User, how we collect and use your personal data at Bridge Booking, LLC, which is the owner and operator of the Bridge Booking, mobile application, and website located or accessible at the URL bridge.live ("Bridge" and or "Bridge Platforms") in connection with our Platforms. For purposes of this Policy, the term "User" refers to all account types that can be established on the Website, including without limitation Performer, Technician, Venue Agents and Ticket Purchaser accounts. By your download and usage of the Bridge Platforms, you agree to and consent to this Policy, which is a valid and binding agreement between you and Bridge.

PERSONAL DATA COLLECTION AND USUAGE

Collected Data When you sign up for Bridge, there is specific personal data that we need to create your Bridge Account. The types of data required will vary depending on the type of account that you create, as indicated below (all "Collected Data"). Account signup For all accounts (Performer, Technician, Venue Agent, Ticket Purchaser), you will provide the following personal information:

• Name (First & Last Name)
• Password
• Email Address
• Phone Number
• Residence / Location (City, State, Zip)

3rd Party Data

For certain activities involved within the Bridge platform, additional information may be required from our 3rd Party partners. This information may include:

• Payment Method
• For credit cards and debit cards: card type, expiration date, card numbers, name on card
• Banking Information

Private Information

Performers and Technicians may also elect to upload W-9 forms. This information is for the purpose of receiving direct payments from Venues accessible through the Bridge Platforms.  

Collected Personal Data

While using the Bridge Platforms, we receive not only personal data provided by you but we also collect data about you through the use of cookies and similar technologies. For more information, please see the "Cookies, Analytics, and Advertising Technologies" section of this Policy.

Sharing Data

Certain information contained in the Collected Data will be made available to the public through your account. This information includes, without limitation:

• Name (First & Last Name)
• Residence (City, State)
• Contact Information
• Photos and Videos
• Biographical Information
• Performance Videos (Performer Accounts)

In some account types, you may elect to provide your email and phone number for purposes of communicating and engaging with other account types, and in those instances you may choose to make that information available to the public. Note that the default settings for this types of information is set to “private.”

In Platform Sharing

W-9 information is an option that you may choose to share within the Bridge Platform with certain Bridge users. Upon your election, your W-9 may be shared with Venue Owners, Venue Managers, or Venue Agents. Should you choose to share your W-9, you must confirm that you are a client of a Venue. Note that your W-9 will not be shared with a Venue and its agents until you confirm that you would like to become a client of a particular Venue Agent. Should you elect to store a W-9 within the Bridge Platform, your private personal information will be protected as required by all applicable state and local laws.   Stripe

The Bridge Platform is an End User of Stripe. When subscribing to our services (“Subscription Payments”), purchasing tickets or making other payments in the App, Stripe may require additional personal data beyond that required by Bridge. By use of Stripe through the Bridge Platform, you accept the Terms of Service and Privacy Policy.  Note that the Apple and Google Play stores require that Subscriptions Payments be handled and processed directly through Stripe, therefore Bridge Platforms does not have control over information submitted in this instance, and you waive any liability against Bridge Platforms that may occur from your use of Stripe in regard to Subscription Payments.

Third Party Sharing

From time to time, in the context of booking your performances with Venues and other offers that may arise in that context, Bridge may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those instances, you authorize Bridge to transfer your personal data to a third party. Notwithstanding anything in this Policy to the contrary, Bridge may share your personal data with trusted partners to perform statistical analysis, send you emails or post mail, provide customer service support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to perform the services requested by Bridge. In each instance, all third parties are required to maintain confidentiality of your personal data. The foregoing restrictions do not apply to the advertising and analytics providers, event organizers, and performers described in the "Cookies, Analytics, and Advertising Technologies" section of this Policy, which may process the personal data described in that section as independent businesses in accordance with their own privacy policies. You have the option to connect your Bridge account with third party accounts. When you choose to connect your Bridge account with such other third-party accounts, you acknowledge and agree that Bridge no longer maintains control over your personal data and are agreeing to be bound by those third-party sites’ terms of service and privacy policy and hold Bridge harmless against any damages arising out of your election.

Required Disclosures

In good faith reliance or as required by law, Bridge may disclose your personal information when:

• Conforming with applicable state or federal law
• Complying with a legal action served against Bridge or its affiliates
• Protect and defend the rights and property or Bridge
• Under exigent circumstances, protect the personal data and safety of Bridge users and the public

Data Usage

Provide optimal experience The personal data that you provide is designed to optimize and personalize your experience in the Bridge Platform. This may include:

• Marketing

We may send you information or opportunities with regard to upcoming events or services through email, text message, or push notifications through the Bridge Platforms. Research & Feedback. We may contact you for your feedback regarding the Bridge Platforms to help us improve our products and services. You may unsubscribe to this feature if you choose. Advertising and Cookies. In accordance with applicable laws, we seek to deliver tailored advertising and marketing through the Bridge Platforms. For details about the advertising and analytics technologies we use and the choices available to you, please see the "Cookies, Analytics, and Advertising Technologies" section of this Policy.

Data Protection

The data you provide allows Bridge to better protect you and your personal information while using the Bridge Platforms. This includes protecting your legal rights and preventing and detecting unlawful or prohibited behavior.

COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

Bridge and our partners use cookies, pixels, software development kits, and similar technologies on the Bridge Platforms. These technologies fall into three general categories: (1) essential technologies required to operate the Bridge Platforms, such as authentication and security cookies; (2) analytics technologies that help us understand how the Bridge Platforms are used; and (3) advertising technologies that measure the effectiveness of advertising and attribute purchases to advertising campaigns.

Analytics

We use Google Analytics to understand how visitors use the Bridge Platforms. Google Analytics uses cookies to collect information such as the pages you visit, how you arrived at the Bridge Platforms, and how you interact with them. You can manage analytics cookies through the cookie preference controls on the Bridge Platforms and through your browser settings. For more information on how Google uses this information, visit How Google uses information from sites or apps that use our services. You can also install the Google Analytics opt-out browser add-on.

Advertising Measurement

We use Google Ads conversion tracking to measure whether visitors who arrive from Google advertising complete a purchase or other action on the Bridge Platforms.

We also use business tools provided by Meta Platforms, Inc. ("Meta"), specifically the Meta Pixel and the Meta Conversions API, to measure the effectiveness of advertising on Meta's services (such as Facebook and Instagram) and to attribute ticket purchases to advertising campaigns. The Meta Pixel operates in your browser and may set or read cookies (such as the "_fbp" and "_fbc" cookies). The Meta Conversions API transmits event information to Meta directly from our servers, which means certain information may be transmitted even if browser-based technologies are blocked.

When you view event pages, begin checkout, or complete a ticket purchase, the information transmitted to Meta may include: actions you take on the Bridge Platforms (such as pages viewed, checkout initiation, and purchases); order information (such as the event, ticket quantity, purchase amount, currency, and order identifiers); device and browser information (such as IP address, browser user agent, cookie identifiers, and advertising click identifiers); and contact information you provide during checkout (such as your email address, phone number, and name). Contact information is converted into a hashed (pseudonymized) format before it is transmitted; Meta uses hashed information to match events to Meta accounts for measurement purposes. Meta processes this information as an independent data controller in accordance with its own Privacy Policy, and may use it to personalize the advertisements you see and to provide measurement services. You can manage how Meta uses information about you through the ad preferences settings in your Facebook or Instagram account.

Sharing with Event Organizers and Performers

Event organizers (such as venues) and performers featured on an event may connect their own Meta advertising accounts to the Bridge Platforms to measure advertising they run for their events. If you purchase tickets to such an event, the purchase and measurement information described above may be transmitted to the Meta advertising accounts of that event's organizer and its featured performers for advertising measurement and campaign optimization. This transmission occurs only in connection with events that the organizer hosts or on which the performer is featured. Event organizers and performers are independent parties; their use of this information is subject to their own privacy policies, to Meta's terms, and to contractual restrictions in our Terms of Use limiting their use of this information to advertising measurement and campaign optimization for their events on the Bridge Platforms.

Your Choices

You can manage analytics and advertising technologies in the following ways: through the cookie preference banner presented on the Bridge Platforms; through your browser settings, which allow you to block or delete cookies; through the Google and Meta settings linked above; and by contacting us as described in the "Your Rights and Choices" section to exercise any opt-out rights available to you under applicable law. Essential technologies that are required to operate the Bridge Platforms, such as those used to process payments and prevent fraud, cannot be disabled.

YOUR RIGHTS AND CHOICES

  Privacy laws give you the User, depending on where you live in the United States, particular rights over your personal data. These rights pertain to the collection, use, and sharing of your personal data information. Such rights include:

• Correction

For inaccurate personal information, you have the right to request that we correct it for you.

• Deletion

You have the right to request the deletion of any personal information collected from or about you. There are situations in which Bridge may not be able to delete your personal data. These situations may include, but are not limited to:

• any legal obligation to retain the data
• in the event it is necessary to process the data for the purpose in which it was collected
• when necessary to detect security breaches and protect against fraudulent activity
• in order to comply with the California Consumer Privacy Act (CCPA)

• Disclosure

You have the right to request a copy of your personal information collected by us.

• Right to Opt-Out

You have the right to opt-out of the processing and sharing of your personal information for advertising purposes, as applicable under the CCPA and other privacy and data protection laws, including sharing with the advertising partners described in the "Cookies, Analytics, and Advertising Technologies" section of this Policy. You may exercise this right by contacting us as described below.

You may satisfy any of these rights by contacting us at support@bridge.live or calling us at 615-721-2661.   In order to verify customer requests, we may ask you to provide certain details regarding your Bridge account. Depending on the sensitivity of the request, we may require you to confirm your request through an automated message before addressing your privacy issue. To the best of our ability, we will respond to your request within forty-five (45) days if possible or required by law.

SECURITY AND RETENTION OF PERSONAL DATA

Bridge keeps in place security measures to maintain our pledge to protect your personal data. In order to maintain your personal data, Bridge implements security measures depending on your type of account. Our measures are designed to protect your Personal Data covered under this Policy from unauthorized access, destruction, loss, alteration, or misuse. While our measures are regularly maintained to protect your personal data, no data transmission or storage can be 100% secure. If an account was created using your information without your knowledge, please contact us.

  Your diligence can assist Bridge in providing the best possible protection for your personal data. Creating and safeguarding a strong password, and not using identical login credentials that you use for other accounts are your best way of to help secure your personal data. If you believe your Bridge account’s security has been compromised, please contact us immediately.

Bridge will maintain your personal data for as long as you maintain a Bridge account. Even after you stop using the Bridge services, we may maintain your personal data in order to:

• Comply with legal and regulatory requirements
• Enable fraud monitoring, detection, and prevention activities
• Resolve disputes
• Maintain the performance or Bridge Services

Bridge may store your personal data on servers provided by third party hosting vendors with whom we have contracted.

CHILDREN

Bridge is not intended for children under the age of thirteen (13) years of age. We do not knowingly collect personal information from children under the age of 13.

  If you are under the age of 13, do not use or provide personal data to Bridge through any of its features.   If Bridge determines that it has collected or received personal data from a child under the age of 13 without the consent of a parent, we will delete the personal data and comply with applicable law and regulations. If you believe we have any personal data from or about a child under the age of 13, please contact us.

UPDATES

We may occasionally change this Policy from time to time to maintain compliance with new services, changes in our privacy practices, or relevant laws. When changes are made, we may provide you with alerts or disclosures by posting them on our website and updating our Policy.

The latest updated version of our policy will be posted at the top of this Policy indicating when this Policy was last revised. Any changes are effective the latter of when we post the revised Policy or otherwise provide notice of the update as required by law. Your continued use of Bridge Services will constitute your knowledge and acceptance of the changes.

CONTACT INFORMATION

If you have any questions regarding this Bridge Privacy or would like to opt out of any Bridge feature, please contact us at support@bridge.live or call 615-721-2661.